Privacy Policy & Website Terms of Use

Last updated: 27 August 2025

About Us
Baby Box Queenstown Lakes is a registered Charitable Trust in New Zealand (Charities Services registration number: CC54498. Our mission is to support new parents and whānau in the Queenstown Lakes region by providing Baby Box bags filled with essentials and resources.

By accessing or using this website, you agree to the following terms of use and our privacy practices as set out below.

Collection of Personal Information
We collect personal information when you:

Register for a Baby Box
Contact us via our website or email
Volunteer, donate, or otherwise engage with us

The information we may collect includes:

Name, contact details (email, phone, address)
Baby details (due date or date of birth)
Information relevant to eligibility or support services
Any other information you choose to provide

We may also collect non-identifying information through cookies or website analytics to help us improve our services.

Use of Personal Information
We use your information to:

Process and confirm Baby Box registrations
Communicate with you about our services and updates
Deliver support services or referrals (where appropriate)
Report on community impact (in de-identified form)
Meet our obligations as a charitable trust under New Zealand law

We will never sell or rent your personal information to third parties for marketing purposes.

Disclosure of Information
We may share your personal information with:

Approved volunteers and partner organisations who help deliver our services
Service providers who host or manage our registration systems
Government agencies or authorities where required by law

All sharing is limited to what is necessary to deliver our services and will be handled responsibly.

Storage and Security
We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. Information is stored securely and only retained for as long as necessary to fulfil the purpose it was collected or to meet legal obligations.

Your Rights
Under the Privacy Act 2020, you have the right to:

Request access to the personal information we hold about you
Ask for corrections if you believe that information is inaccurate

To exercise these rights, please contact us at babyboxtrust@gmail.com

Website Use & Terms

The content on this website is provided for general information and charitable purposes. While we aim to keep it accurate and up to date, we make no guarantees about its completeness or reliability.
You may not copy, distribute, or use our website content for commercial purposes without written consent.
This website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.
To the maximum extent permitted by law, Baby Box Queenstown Lakes Charitable Trust is not liable for any loss or damage arising from the use of this website or reliance on its content.

Donations and Charitable Giving

All donations made through this website go directly to Baby Box Queenstown Lakes Charitable Trust to support our charitable purposes.
Donations are non-refundable, except in cases of error (for example, duplicate transactions). If you believe a donation has been made in error, please contact us within 14 days.
As a registered New Zealand charitable trust, donations of $5 or more may be eligible for a 33.33% tax credit from Inland Revenue. Donation receipts will be issued upon request.
Any third-party payment providers we use to process donations will handle your financial information securely in accordance with their own privacy and security practices. We do not store full credit card or banking details.

Cookies & Analytics
Our website may use cookies or analytics tools to help us understand visitor behaviour and improve our services. You can disable cookies through your browser settings, though some features may not work as intended.

Changes to This Policy
We may update these terms and our privacy policy from time to time. Any changes will be posted on this page with the updated date.

Contact Us
If you have any questions or concerns about this policy, your personal information, or charitable donations, please contact:
Baby Box Queenstown Lakes Charitable Trust
Email: babyboxtrust@gmail.com